Med spa protocols + 24/7 front desk
Your protocols. Now answering the phone.
Signed, versioned SOPs and an AI receptionist built from them. Calls, chats and texts answered around the clock, and complications sent straight to a provider.
Neuromodulator, glabellar lines
| Area | Units | Points | Depth |
|---|---|---|---|
| Procerus | 4 | 1 | IM |
| Corrugator, each side | 8 | 2 | IM |
| Total | 20 | 5 |
Works with the system you already run
Built and run inside a working multi-location med spa.
One system for the front desk and the treatment room. Agents for every patient touchpoint, working 24/7.
Protocols that stay signed and current
Phones answered, day and night
Caller asked about lip filler pricing and Saturday openings.
Complications escalated in minutes
Check-ins that catch what patients don't call about
Follow-up that wins back the ones who didn't book
Integrations with the system you already run
Ask our receptionist anything.
Type a question and we'll answer it on your demo, or by email if you prefer.
Our assistant can't give medical advice. If you're a patient with an urgent concern, call your clinic or 911.
Five tools that never spoke to each other.
This is what one after-hours complication looks like at most clinics.
ClinicalSOPs
One system, from the signed protocol to the follow-up text.
- The signed protocol
- The receptionist that reads it
- The escalation that pages your team
- The check-in and follow-up texts
Urgent escalation
A complication at 8:40 PM gets a provider, not a voicemail.
When a caller or texter describes a warning sign, the receptionist stops booking and starts paging. It transfers to your on-call provider, then keeps calling your team every few minutes until someone says "got it." Every step is logged and emailed.
How escalation works →
Next-day check-in
The day-after text that catches what patients don't call about.
After filler, collagen stimulators and fat transfer, patients get one caring text 16 to 40 hours later. Replies that mention a warning sign start the urgent escalation.
See the check-in →
Protocol portal
The binder, retired. Everything else kept.
Keep your EMR, your scheduling system and your Medical Director. Get protocols built from what you actually offer, signed per version, readable in the treatment room.
Explore the portal →See what your front desk could stop doing.
Get a walkthrough built around your own services and locations.
See a demoEvery location, every provider, routed right.
Staff get a text after every conversation; a provider asked for by name gets their own; urgent alerts follow your on-call schedule and office hours.
Multi-location practices →Five languages, one front desk.
English, Spanish, Chinese, Japanese and Korean, with calm handling of upset callers and a daily list of who needs a personal call back.
The receptionist →Start with protocols. Add the receptionist when you're ready.
Priced per location and set up by us from your own services, prices and staff.
Protocol Portal
- Protocol library built from your intake
- Medical Director sign-off and version history
- Branded protocol documents
- Compliance alerts
Essentials
- Everything in Protocol Portal
- 24/7 receptionist on phone, chat and text
- Five languages
- Urgent escalation
- Booking links, messages, team summaries
- Daily call-back list and weekly digest
Connected
- Everything in Essentials
- Recognizes returning patients
- Looks up, reschedules and cancels after an identity check
- Finds open times
- Next-day filler check-ins
- Lead follow-up and review texts
Built by a clinician
We've got the paper trail.
Questions clinics ask first.
Does it replace my front desk?
No. It covers the calls your team can't get to: after hours, lunch, busy mornings and overflow. Your staff get a text after each conversation and a daily list of who needs a personal call back.
Who decides what it says?
You do. It's built from your services, prices, locations, staff and aftercare, and its clinical answers come from your signed protocols.
Can it book appointments?
On any system it sends your booking link. With a connected system it also recognizes returning patients, finds open times, and reschedules or cancels after an identity check.
We don't use Boulevard. Can we still use it?
Yes. The receptionist, escalation, texting and protocols work with any system. Zenoti, Pabau and Moxie connectors are next.
What happens when a patient reports a complication?
It recognizes the warning signs from your protocols, tells the patient what to do right now, transfers to your on-call provider and keeps calling your team until someone confirms.
Is it HIPAA compliant?
It's built for it: every vendor that handles patient information signs a BAA, patient details are kept out of system logs, and we sign a BAA with your practice.